Aspiring to excellence, Hondru Auto Group is proud to announce our dealerships in Manheim have received the highly distinguished Dealer of Excellence (DOE) recognition from J.D. Power. It is our goal to provide the best customer service for our customers and receiving these recognitions is a shining example of our commitment to you, our customers, to provide the best customer service for you.
J.D. Power 2025 Dealer of Excellence
Standing Out from Others
Today, one of the most competitive and dynamic areas within the automotive industry is the retail market, but is also a hugely differentiated component within the industry. Dealerships nationwide battle for higher status to win the loyalty of their customers and vie for the business of others who have not yet selected a dealership. Gaining customers is often a product of garnering status and attention, and the DOE recognition says to customers and potential customers, "We are in your corner."
If you are not one of our current customers, it is our hope that you would come and shop our inventory for your next vehicle purchase and join our celebrated Hondru community. We invite you to come visit one of our two locations in in Manheim, Hondru Chevrolet of Manheim or Hondru Ford of Manheim, and see why we have been recognized as a Dealer of Excellence.
The J.D. Power Dealer of Excellence ProgramSMÂ reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations.
Not all dealerships can qualify. Those that do must pass a rigorous process:
First, J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand's performance in the most recent J.D. Power Sales Satisfaction Index (SSI) Study.SM Only about 20% of franchised dealerships are eligible for consideration under the J.D. Power Dealer of Excellence Program.
Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM.
Finally, once a dealer passes the initial screening, U.S. and Canada J.D. Power Dealer of Excellence applicants must complete, and pass, an in-dealership process verification, which focuses on eleven (11) J.D. Power Best Practices. Passing dealers must be able to demonstrate a minimum of nine (9) out of the eleven (11) criteria.
Dealers of Excellence who achieve certification for multiple years are identified as follows:
- 2 Years: Silver Dealer of Excellence
- 3 Years: Gold Dealer of Excellence
- 4 Years: Platinum Dealer of Excellence
- 5 Years or More: Diamond Dealer of Excellence
When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle.
Frequently Asked Questions
J.D. Power’s DOE program recognizes dealers nationwide for their outstanding sales experience, setting them apart as high performers withing the automotive retail market. Dealers certified through the DOE Program are held to high standards; the dealerships that qualify for the DOE fall within the top 2-3% of all dealerships nationwide. DOE certification acknowledges that these elite dealerships are committed to customer service, and the award’s prestige marks the dealerships as being superior to other dealerships by 97-98%. As a customer of a DOE certified dealership, you can shop with confidence at dealerships like those in Hondru Auto Group, knowing that they will take good care of you and will provide the highest standards of customer service.
If you are looking for a new or used vehicle, come to one of our four dealerships to find a vehicle that is perfect for you. If you are looking for a quality sports car, have a look at Chevy Corvette, or maybe a Ford Mustang. If you want a quality truck, Chevy, Ford, and RAM pickups have consistently been top-rated trucks for decades. If you want a quality off-road vehicle, go with legendary SUVs like Ford Bronco, Chevy Blazer, or the even more legendary Jeep Wrangler. If you are looking for a luxury SUV, consider Chevy Tahoe, Ford Expedition King Ranch, or Grand Wagoneer. If you need a good family vehicle loaded with amenities, explore the Chrysler Pacifica. Hondru Auto Group has many excellent vehicles for your lifestyle. If you are looking for a quality vehicle with quality customer service, visit one of our fine dealerships and visit with our sales staff.
* J.D. Power 2025 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/US-DOE.